Shipping Policy

Last Updated: 21/08/2026

Welcome to SHOPEFOX, a fashion e-commerce store operated and managed by AGNIFOX INDIA PRIVATE LIMITED.

We are committed to processing and delivering your orders safely and efficiently. This Shipping Policy explains how your orders are processed, shipped, tracked, and delivered when you shop through the SHOPEFOX website.

1. Order Processing

All orders are processed after successful payment confirmation.

  • Orders are generally processed within 1–3 business days.

  • Orders placed on Sundays or public holidays will generally be processed on the next working business day.

  • Processing times may be longer during festive seasons, promotional campaigns, sales, or periods of unusually high order volumes.

  • Some products may have different processing timelines, which will be mentioned on the applicable product page where relevant.

Order processing time is separate from the delivery time mentioned below.

2. Shipping Locations

SHOPEFOX currently ships products within India only.

Delivery availability may vary depending on:

  • Customer PIN code

  • Courier service coverage

  • Location accessibility

  • Product availability

  • Other logistical considerations

Orders will be shipped to the delivery address provided by the customer during checkout.

Customers are responsible for ensuring that their shipping information is accurate and complete.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the customer completes the purchase.

Shipping charges may vary depending on factors such as:

  • Delivery location

  • Order size or weight

  • Courier service

  • Promotional offers

  • Shipping method

Any free-shipping offers or promotional shipping benefits will be communicated on the website or during checkout.

Additional shipping or handling charges may apply to certain remote or special delivery locations where applicable.

4. Estimated Delivery Time

The estimated delivery time is generally 3–8 business days after dispatch.

Delivery timelines may vary depending on the destination and courier service.

Delays may occur due to circumstances including:

  • Courier or logistics delays

  • Remote or difficult-to-reach locations

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Transportation disruptions

  • Government restrictions

  • High order volumes

  • Other unforeseen circumstances beyond our reasonable control

Delivery timelines are estimates and are not guaranteed.

5. Shipment Confirmation and Tracking

Once your order has been dispatched, you may receive a shipment confirmation via email or SMS, where such communication is available.

The shipment confirmation may include:

  • Courier or logistics provider

  • Tracking number

  • Tracking link

  • Estimated delivery information

You can use the provided tracking details to monitor the status of your shipment.

Tracking information may take some time to become active after dispatch.

6. Delayed, Lost, or Damaged Shipments

We make reasonable efforts to ensure that orders are delivered safely and within the estimated timeframe.

However, delays or delivery issues may occur due to circumstances outside our reasonable control.

If your order is significantly delayed, appears to be lost in transit, or has not been delivered within the expected timeframe, please contact our customer support team.

Damaged or Tampered Packages

If your package arrives damaged, opened, tampered with, or appears to have been damaged during transit, please contact us within 48 hours of delivery.

Where possible, please provide:

  • Order number

  • Photographs of the outer packaging

  • Photographs of the product

  • Photographs showing any damage or tampering

  • Unboxing video, where available

We may coordinate with the applicable courier or logistics partner to investigate the matter and determine an appropriate resolution.

Any refund, replacement, or exchange will be handled in accordance with our Refund & Returns Policy.

7. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name

  • Complete shipping address

  • Apartment/house or office details, where applicable

  • Landmark, where applicable

  • City

  • State

  • PIN code

  • Valid mobile number

AGNIFOX INDIA PRIVATE LIMITED is generally not responsible for delays, failed deliveries, additional charges, or returned shipments resulting from:

  • Incorrect address information

  • Incomplete address information

  • Incorrect PIN code

  • Incorrect contact information

  • Customer unavailability

  • Refusal to accept delivery

  • Repeated unsuccessful delivery attempts

If a shipment is returned to us because of failed delivery attempts or incorrect/incomplete address information, additional shipping or re-dispatch charges may apply.

8. Delivery Confirmation

An order is generally considered delivered once the courier or logistics provider confirms delivery to the shipping address provided by the customer.

Customers should report delivery-related issues, including damaged or tampered packages, within 48 hours of receiving the order.

For orders marked as delivered but not received, customers should contact us as soon as possible so that we can coordinate with the applicable delivery partner.

9. Changes to This Shipping Policy

AGNIFOX INDIA PRIVATE LIMITED reserves the right to update or modify this Shipping Policy from time to time to reflect changes in our business operations, shipping partners, delivery services, technology, or applicable laws.

Any updated version will be published on this page along with a revised “Last Updated” date.

Customers are encouraged to review this policy periodically for the latest information.

10. Contact Information

For shipping-related questions, delivery assistance, tracking issues, or other shipping concerns, please contact us:

SHOPEFOX
Operated and managed by AGNIFOX INDIA PRIVATE LIMITED

Email: info@agnifoxindia.online
Phone: +91 9220232656

Address:
A-63, Office No-LGF-03, Sector-4,
Gautam Buddh Nagar, Noida,
Gautambuddha Nagar, Uttar Pradesh – 201301, India.

Our customer support team will review shipping-related requests and provide assistance in accordance with this Shipping Policy.