Cancellation Policy

Last Updated: 21/08/2026

At SHOPEFOX, a fashion e-commerce brand operated and managed by AGNIFOX INDIA PRIVATE LIMITED, we aim to provide a smooth and convenient shopping experience.

This Cancellation Policy explains the conditions and procedures applicable to cancellation requests for orders placed through our website:

https://shopefox.com

By placing an order with us, you acknowledge and agree to the terms described in this Cancellation Policy.

1. Order Cancellation

Customers may request cancellation of an order as soon as possible after placing it.

An order can generally be cancelled only before it has been dispatched or handed over to our courier or logistics partner.

Once an order has been shipped or handed over for delivery, cancellation may no longer be possible. In such cases, customers may need to use the applicable Refund & Returns Policy.

2. Cancellation Timeframe

We recommend submitting cancellation requests within 24 hours of placing the order or before the order enters the dispatch process, whichever occurs earlier.

Cancellation requests received after the order has been processed for dispatch may not be accepted.

The ability to cancel an order depends on its processing and shipping status when the cancellation request is received.

3. How to Request Cancellation

To request cancellation, please contact our customer support team using the contact information provided below.

Please provide:

• Customer name
• Order number
• Registered email address or mobile number
• Reason for cancellation, if applicable

A cancellation request is considered accepted only after confirmation from AGNIFOX INDIA PRIVATE LIMITED.

Submitting a cancellation request does not automatically guarantee that the order will be cancelled.

4. Cancellation by AGNIFOX INDIA PRIVATE LIMITED

We reserve the right to cancel an order in certain circumstances, including:

• Product being unavailable or out of stock
• Incorrect product information
• Pricing or technical errors
• Payment authorization failure
• Suspected fraudulent or unauthorized transactions
• Incorrect or incomplete delivery information
• Delivery restrictions in the customer’s location
• Inability to verify customer or payment information where reasonably necessary
• Violation of our Terms and Conditions or other applicable policies
• Circumstances beyond our reasonable control

If an order is cancelled by us after payment has been received, the eligible amount will generally be refunded to the original payment method, subject to applicable payment-processing procedures.

5. Refunds for Cancelled Orders

If a cancellation request is approved and payment has already been received, the applicable refund will be initiated after cancellation is confirmed.

Refunds will generally be issued to the original payment method used for the order.

The time required for the refund to appear in the customer’s account may vary depending on:

• Payment gateway
• Bank
• Credit/debit card issuer
• UPI provider
• Other financial institutions

AGNIFOX INDIA PRIVATE LIMITED is not responsible for delays caused by third-party payment processors, banks, card networks, or financial institutions.

6. Cancellation of Cash on Delivery Orders

For Cash on Delivery (COD) orders, customers may request cancellation before the order is dispatched.

Once a COD order has been shipped, cancellation may not be possible.

Customers may instead need to follow the applicable return, delivery-refusal, or other procedure available under our Refund & Returns Policy.

Repeated cancellations or refusal of COD orders may result in restrictions on future COD availability.

7. Orders Already Shipped

Orders that have already been dispatched or handed over to a courier or logistics provider generally cannot be cancelled through the standard cancellation process.

If you no longer wish to receive an order that has already been shipped, please contact our customer support team.

Depending on the circumstances, you may be advised to follow the applicable return or refund procedure.

Any post-shipment return or refund will be handled according to our Refund & Returns Policy.

8. Promotional and Discounted Orders

Orders placed using:

• Discount codes
• Coupons
• Promotional offers
• Vouchers
• Special pricing
• Other promotional benefits

may be subject to additional cancellation conditions.

If an order containing promotional benefits is cancelled, the applicable discount, coupon, voucher, or promotional benefit may not be reinstated.

Where applicable, refunds will generally be based on the actual amount paid for the cancelled product or order.

9. Partial Cancellation

If an order contains multiple products, customers may request cancellation of individual products, provided the relevant products have not already been processed for dispatch.

Partial cancellation may not be possible once the relevant product has been shipped.

If partial cancellation is approved, the eligible amount for the cancelled item will be refunded according to our applicable refund procedure.

10. Product Unavailability

In some circumstances, a product shown as available on our website may become unavailable due to:

• Inventory discrepancies
• Stock shortages
• Quality-control issues
• Product damage before dispatch
• Supplier-related issues
• Other unforeseen circumstances

If we are unable to fulfill an order because a product is unavailable, we may cancel the affected product or the entire order.

If payment has already been received, the applicable amount will generally be refunded to the original payment method.

11. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

This includes:

• Full name
• Complete delivery address
• City
• State
• PIN code
• Mobile number
• Other information required for delivery

If incorrect or incomplete information prevents us from processing or delivering the order, we may contact the customer for clarification.

If the order has not yet been dispatched, cancellation may be requested.

If the order has already been shipped, cancellation may not be possible and applicable shipping, return, or re-dispatch charges may apply.

12. Refund Processing Time

Once a cancellation is approved, we will initiate the applicable refund within a reasonable processing period.

The actual time for the refund to reach your account depends on the payment method and the relevant financial institution.

The processing time may vary between:

• Payment gateways
• Banks
• Credit/debit card issuers
• UPI service providers
• Other financial institutions

We do not control the processing timelines of third-party payment providers.

13. Non-Cancellable Orders

The following orders may generally not be eligible for cancellation:

• Orders that have already been dispatched or shipped
• Orders that have already been delivered
• Orders for which a return process has already started
• Orders that have already completed the applicable fulfilment process
• Orders subject to specific non-cancellation conditions disclosed at the time of purchase

Where applicable, customers may still have return, replacement, exchange, or refund rights under our Refund & Returns Policy.

14. Cancellation vs. Return

Cancellation and return are separate processes.

An order may generally be cancelled before dispatch if it satisfies the requirements of this policy.

Once an order has been shipped or delivered, the customer may need to use our Refund & Returns Policy instead.

Our Refund & Returns Policy covers matters such as:

• Damaged products
• Defective products
• Incorrect products
• Eligible exchanges
• Eligible returns
• Refunds
• Other post-delivery issues

15. Fraudulent or Unauthorized Transactions

If an order appears to involve fraudulent, unauthorized, suspicious, or potentially unlawful activity, we reserve the right to cancel the order and take appropriate action.

Where payment has already been received, any refund will be processed subject to applicable laws, verification requirements, and payment-processing procedures.

We may request additional information from the customer where reasonably necessary to verify an order or transaction.

16. Cancellation Due to Unforeseen Circumstances

We may cancel or delay an order where fulfilment becomes impossible or impractical because of circumstances beyond our reasonable control.

These circumstances may include:

• Natural disasters
• Floods
• Fire
• Severe weather
• Government restrictions
• Strikes or labour disruptions
• Transportation disruptions
• Logistics disruptions
• Internet or technology failures
• Payment system failures
• War or civil unrest
• Public emergencies
• Other unforeseen circumstances

Where an order is cancelled due to such circumstances and payment has already been received, any eligible refund will be processed in accordance with applicable laws and our refund procedures.

17. No Cancellation After Successful Delivery

Once an order has been successfully delivered, it cannot be treated as a cancellation request.

If you experience an issue with a delivered product, including:

• Wrong product
• Wrong size
• Damage
• Manufacturing defect
• Eligible return
• Eligible exchange

please refer to our Refund & Returns Policy.

18. Changes to This Cancellation Policy

AGNIFOX INDIA PRIVATE LIMITED may update this Cancellation Policy from time to time to reflect changes in our business practices, services, technology, or applicable laws and regulations.

Any revised version will be published on this page with an updated “Last Updated” date.

Customers are encouraged to review this policy periodically for the latest information.

19. Contact Us

If you have any questions regarding this Cancellation Policy or wish to request cancellation of an order, please contact us:

SHOPEFOX
Operated and managed by AGNIFOX INDIA PRIVATE LIMITED

Email: info@agnifoxindia.online
Phone: +91 9220232656

Address:

A-63, Office No-LGF-03, Sector-4,
Gautam Buddh Nagar, Noida,
Gautambuddha Nagar, Uttar Pradesh – 201301, India.

Our customer support team will review cancellation requests based on the current status of the order and provide assistance in accordance with this Cancellation Policy.