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Refund & Returns Policy
Last Updated: 21/08/2026
Thank you for choosing SHOPEFOX, a fashion and lifestyle brand operated and managed by AGNIFOX INDIA PRIVATE LIMITED. We aim to provide quality products and a reliable shopping experience to our customers.
This Refund & Returns Policy explains the conditions and procedures applicable to returns, replacements, exchanges, and refunds for products purchased through our website.
Please review this policy carefully before placing an order.
1. Return Eligibility
Eligible products may be returned within 7 days from the date of delivery, subject to the conditions described below.
A return may be accepted when:
The product is unused and unworn.
The product has not been washed, altered, repaired, or modified.
All original tags and labels remain attached.
The original packaging is available and reasonably intact.
The product is free from stains, odors, perfume, deodorant, makeup, pet hair, or other signs of use.
The return request is submitted within the applicable return period.
All returned products may be inspected before a return, exchange, or refund is approved.
2. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from the product you ordered, please contact us within 7 days of delivery.
Depending on the circumstances, we may request:
Order number
Photographs of the product
Photographs of the packaging
Product labels or tags
A short video showing the issue
An unboxing video, where available
After reviewing the issue, we may provide an appropriate resolution, which may include:
Replacement
Exchange
Refund
The resolution will depend on the nature of the issue, product availability, and the circumstances of the order.
3. Size Exchange
For eligible clothing products, customers may request a size exchange within 7 days of delivery.
Size exchanges are subject to:
Availability of the requested size.
Product being unused and unworn.
Product being unwashed and unaltered.
Original tags and labels remaining attached.
Original packaging being available.
If the requested size is unavailable, an eligible alternative or refund may be offered, subject to the applicable conditions.
4. Products Not Eligible for Return
Certain products may not be eligible for return, exchange, or refund, except where the product is received damaged, defective, or incorrect.
These may include:
Products specifically marked “Final Sale” or “Non-Returnable”
Innerwear and hygiene-sensitive products
Customized or personalized products
Products that have been altered at the customer’s request
Products that have been worn, washed, damaged, or modified after delivery
Products returned without required tags, labels, packaging, or accessories
Additional non-returnable conditions may be mentioned on individual product pages.
5. How to Request a Return
To request a return or exchange, please contact our customer support team at:
Please include:
Order ID
Customer name
Registered email address or mobile number
Product name
Reason for return or exchange
Supporting photographs or videos, where applicable
Our team will review the request and provide the next steps.
Submitting a return request does not automatically guarantee approval. The request must be reviewed and approved in accordance with this policy.
6. Refund Procedure
Once the returned product is received, it may undergo a quality inspection.
If the return is approved, the applicable refund will generally be initiated within 3–5 business days after approval.
Refunds will normally be issued to the original payment method used for the purchase.
The time taken for the refund to appear in the customer’s account may vary depending on:
Bank
Card issuer
Payment gateway
UPI provider
Net banking provider
Other financial institutions
We are not responsible for delays caused by third-party payment processors or financial institutions.
7. Missing or Delayed Refunds
If your approved refund has not appeared in your account, we recommend:
Checking your bank or payment account again.
Contacting your bank or card issuer.
Checking with the payment provider used for the transaction.
If the refund is still not received after the applicable processing period, please contact us at:
Please provide your order number and refund details so that we can assist you.
8. Exchange Policy
Eligible products may be exchanged in cases such as:
Incorrect product received.
Incorrect size received.
Damaged product.
Defective product.
All exchanges are subject to availability.
If the requested replacement is unavailable, we may provide an eligible refund or another suitable alternative.
Any difference in price between the original and replacement product may be adjusted as applicable.
9. Return Shipping Charges
For returns resulting from an error attributable to us, such as:
Incorrect product delivered
Defective product
Damaged product attributable to our fulfillment process
we will generally bear the applicable return shipping cost.
For returns due to personal preference, change of mind, incorrect size selection, or other reasons not caused by an error on our part, the customer may be responsible for applicable return shipping charges.
Any applicable shipping charges will be communicated before the return is processed.
10. Product Inspection
Returned products may be inspected to verify that they meet the return requirements.
The inspection may include checking:
Overall product condition
Tags and labels
Original packaging
Signs of wear
Washing or alteration
Stains or marks
Perfume or deodorant
Makeup
Pet hair
Missing accessories
Product correspondence with the original order
If the product does not meet the applicable return requirements, the return or refund may be rejected.
11. Promotional and Discounted Orders
Products purchased using coupons, promotional offers, discount codes, vouchers, or other promotional benefits may be subject to additional conditions.
If a refund is approved, the amount refunded may be based on the actual amount paid for the returned product after applicable discounts.
Coupons, promotional benefits, vouchers, or complimentary products may not be reinstated following a return or exchange unless specifically stated otherwise.
12. Orders Containing Multiple Products
Where an order contains multiple products, individual products may be returned separately if they satisfy the applicable eligibility requirements.
Each returned product may be inspected independently.
Refunds will be calculated based on the product or products successfully returned and approved for refund.
13. Failed or Unsuccessful Delivery
If an order cannot be delivered due to circumstances attributable to the customer, including an incorrect or incomplete delivery address, repeated delivery failure, or refusal to accept the shipment, any applicable refund will be subject to the circumstances of the order.
Where permitted, applicable shipping, return, or handling costs may be deducted from the refund amount.
14. Refund Method
Approved refunds will generally be issued to the original payment method used when placing the order.
In certain circumstances, an alternative refund method may be used where appropriate and permitted by applicable payment-processing requirements and applicable law.
Additional information may be requested from the customer to complete the refund process.
15. Changes to This Policy
AGNIFOX INDIA PRIVATE LIMITED may update this Refund & Returns Policy from time to time to reflect changes in our products, services, business practices, technology, or applicable laws and regulations.
Any changes will be published on this page with a revised “Last Updated” date.
Customers are encouraged to review this policy periodically.
16. Contact Us
For questions regarding returns, exchanges, refunds, or order-related assistance, please contact us:
SHOPEFOX
Operated and managed by AGNIFOX INDIA PRIVATE LIMITED
Email: info@agnifoxindia.online
Phone: +91 9220232656
Address:
A-63, Office No-LGF-03, Sector-4,
Gautam Buddh Nagar, Noida,
Gautambuddha Nagar, Uttar Pradesh – 201301, India.
Our customer support team will review your request and provide assistance in accordance with this Refund & Returns Policy.
