Privacy Policy

Effective Date: 01-01-2026

At SHOPEFOX, operated and managed by AGNIFOX INDIA PRIVATE LIMITED, we are committed to protecting your privacy and safeguarding your personal information.

This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you visit or use our website:

https://shopefox.com

This Privacy Policy is prepared with reference to applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws and regulations.

By accessing or using our website, creating an account, placing an order, or otherwise providing your personal information, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information when you use our website, create an account, place an order, contact us, or otherwise interact with SHOPEFOX.

Personal Information

This may include:

  • Full name

  • Email address

  • Mobile/phone number

  • Shipping address

  • Billing address

  • Account and login information

  • Order and transaction history

  • Product preferences

  • Information provided when contacting customer support

  • Information provided when participating in promotions or subscribing to communications

Payment Information

Payment information may be collected and processed by authorized third-party payment gateway providers.

We generally do not store complete card, banking, or other sensitive payment credentials on our servers unless required and permitted by applicable law.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Pages visited

  • Website usage information

  • Referral URLs

  • Cookies and similar tracking technologies

  • Date and time of website access

2. How We Use Your Information

We may use your personal information for the following purposes:

  • Processing and fulfilling orders

  • Delivering products to you

  • Processing payments and verifying transactions

  • Managing returns, refunds, cancellations, and exchanges

  • Creating and managing customer accounts

  • Providing customer support

  • Sending order confirmations and delivery updates

  • Improving our website, products, services, and customer experience

  • Understanding customer preferences and website usage

  • Preventing fraud and unauthorized activities

  • Maintaining website and transaction security

  • Sending promotional communications, offers, discounts, or newsletters where permitted and/or with your consent

  • Complying with applicable legal, tax, accounting, and regulatory requirements

  • Resolving disputes and enforcing our terms and policies

3. Legal Compliance – Digital Personal Data Protection Act, 2023

We aim to process personal data in accordance with applicable provisions of the Digital Personal Data Protection Act, 2023 and other applicable Indian laws.

Depending on the circumstances, personal data may be processed based on consent or another lawful basis recognized under applicable law.

Subject to applicable laws and conditions, you may have rights relating to your personal data, including the ability to:

  • Request access to your personal information

  • Request correction or updating of inaccurate information

  • Request deletion of personal information where applicable

  • Withdraw consent where processing is based on consent

  • Raise a grievance regarding the processing or handling of your personal information

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

4. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet applicable legal, regulatory, accounting, tax, security, fraud-prevention, and business requirements.

Generally:

  • Order and transaction information: May be retained for up to 7 years where required for tax, accounting, legal, or business purposes.

  • Customer account information: May be retained while your account remains active and for a reasonable period thereafter.

  • Marketing information: Retained until you withdraw consent, unsubscribe, or the information is no longer required for the relevant purpose.

  • Technical and analytics information: May generally be retained for up to 24 months, depending on the type of information and purpose of collection.

Different categories of information may be retained for different periods.

When personal information is no longer required, we may securely delete, anonymize, or destroy it in accordance with applicable laws and our internal data-retention practices.

5. Data Protection & Security

We implement reasonable technical, organizational, and administrative safeguards designed to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

These measures may include:

  • SSL/HTTPS encryption during data transmission

  • Secure payment processing through authorized payment gateways

  • Restricted access to personal information

  • Authentication and access controls

  • Security monitoring

  • Appropriate technical and organizational safeguards

However, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

6. Data Sharing and Third-Party Services

We do not sell or rent your personal information to third parties.

We may share personal information with trusted service providers where reasonably necessary to operate our website and provide our products and services.

These may include:

  • Payment gateway and payment processing providers

  • Banks and financial institutions

  • Shipping and delivery partners

  • Courier and logistics providers

  • Website hosting providers

  • IT infrastructure and technology providers

  • Customer support service providers

  • Analytics and website performance service providers

  • Marketing service providers, where applicable

  • Government authorities or regulatory bodies where required by law

We take reasonable steps to ensure that service providers handling personal information maintain appropriate confidentiality and data-protection standards.

Third-party services may have their own privacy policies and terms. We encourage you to review those policies where applicable.

7. Cookies and Tracking Technologies

SHOPEFOX may use cookies and similar technologies to:

  • Improve website functionality

  • Remember user preferences

  • Maintain shopping cart functionality

  • Analyze website traffic and performance

  • Understand how visitors use our website

  • Improve the shopping experience

  • Provide relevant content or advertisements, where applicable

You may manage or disable cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality or availability of some website features.

8. Your Privacy Rights

Subject to applicable laws and conditions, you may have the right to:

  • Access your personal information

  • Correct or update inaccurate information

  • Request deletion of your personal information

  • Withdraw consent where applicable

  • Opt out of promotional or marketing communications

  • Raise a grievance regarding the processing of your personal information

To exercise your rights or raise a privacy-related concern, please contact us at:

info@agnifoxindia.online

9. Grievance Officer

In accordance with applicable laws, the details of our Grievance Officer are provided below:

Grievance Officer: Adarsh Gogi
Company: AGNIFOX INDIA PRIVATE LIMITED

Email: grievance@agnifoxindia.online
Phone: +91 9220232656

Address:
A-63, Office No-LGF-03, Sector-4,
Gautam Buddh Nagar, Noida,
Gautambuddha Nagar, Uttar Pradesh – 201301, India.

You may contact the Grievance Officer for concerns or complaints relating to the handling or processing of your personal information.

Complaints will be acknowledged and addressed within the applicable period prescribed by law.

10. Children’s Privacy

Our website is intended for individuals aged 18 years and above.

We do not knowingly collect personal information from individuals under the age of 18.

If we become aware that personal information has been collected from an individual under 18 in circumstances where such collection is not permitted, we will take reasonable steps to delete or otherwise handle such information in accordance with applicable law.

Parents or legal guardians who believe that a child has provided personal information may contact us using the details provided in this Privacy Policy.

11. International Data Transfers

Your personal information may be processed or stored in India or other countries where our technology, hosting, payment, analytics, or other service providers operate.

Where required by applicable law, we will take appropriate measures in relation to such transfers.

12. Your Consent

By accessing or using the SHOPEFOX website, creating an account, placing an order, or voluntarily providing your personal information, you acknowledge the practices described in this Privacy Policy.

Where applicable law requires consent for a particular processing activity, we will seek such consent.

You may withdraw consent where applicable by contacting us using the details provided in this Privacy Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business operations

  • Products and services

  • Website functionality

  • Technology

  • Applicable laws and regulations

  • Data protection practices

Any changes will be published on this page with a revised Effective Date or Last Updated date.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise your applicable privacy rights, please contact us:

AGNIFOX INDIA PRIVATE LIMITED

Website: https://shopefox.com
Email: info@agnifoxindia.online
Phone: +91 9220232656

Address:
A-63, Office No-LGF-03, Sector-4,
Gautam Buddh Nagar, Noida,
Gautambuddha Nagar, Uttar Pradesh – 201301, India.

SHOPEFOX is operated and managed by AGNIFOX INDIA PRIVATE LIMITED.