Privacy Policy

Effective Date: 01-01-2026

At SHOPEFOX, operated under AGNIFOX INDIA PRIVATE LIMITED, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, retain, and safeguard your personal information when you use our website: https://shopefox.com.

This Policy is prepared in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (India).

1. Information We Collect

We collect personal information when you make a purchase or interact with our website. This may include:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely via third-party payment gateways)

We may also collect non-personal information such as:

• Browsing behavior
• IP address
• Device details
• Cookies and usage analytics

2. How We Use Your Information

We use the collected information for:

• Processing and delivering orders
• Improving website functionality and customer experience
• Sending promotional communications (only with consent)
• Responding to customer support requests
• Complying with legal and regulatory requirements

3. Legal Compliance – Digital Personal Data Protection Act, 2023

In accordance with the Digital Personal Data Protection Act, 2023 (India):

• Personal data is processed only for lawful purposes
• Data is collected with consent or lawful basis
• You have the right to access, correct, update, or delete your data
• You may withdraw consent at any time
• Reasonable security safeguards are implemented to protect data

4. Data Retention Policy

We retain personal data only as long as necessary:

• Order and transaction data: up to 7 years (tax and legal compliance)
• Account data: until account deletion or inactivity
• Marketing data: until consent is withdrawn
• Technical and analytics data: up to 24 months

After this period, data is securely deleted, anonymized, or destroyed.

5. Data Protection & Security

We implement appropriate technical and organizational measures to protect your data:

• SSL encryption during transmission
• Secure third-party payment gateways
• Restricted access to authorized personnel only

However, no system is 100% secure, and we cannot guarantee absolute protection.

6. Third-Party Services

We do not sell or trade your personal data.

We may share data only with trusted service providers such as:

• Payment processors
• Delivery partners
• Hosting and IT service providers
• Customer support tools

All third parties are required to maintain confidentiality and data protection standards. Data may also be disclosed when required by law.

7. Cookies

We use cookies to improve user experience and website performance.

You may disable cookies through your browser settings, but some features may not function properly.

8. Your Rights

You have the right to:

• Access your personal data
• Correct or update inaccurate information
• Request deletion of your data
• Withdraw consent for marketing
• File a grievance with the Grievance Officer

To exercise these rights, contact us at info@agnifoxindia.online.

9. Grievance Officer

In compliance with the Digital Personal Data Protection Act, 2023, details are:

Name: Adarsh Gogi
Company: AGNIFOX INDIA PRIVATE LIMITED

📧 Email: grievance@agnifoxindia.online
📞 Phone: +91 9220232656

Complaints will be addressed within the legally prescribed timeline.

10. Children’s Privacy

Our website is intended for users aged 18 years and above.

We do not knowingly collect personal data from individuals under 18. If such data is found, it will be deleted immediately.

11. Your Consent

By using our website, you consent to this Privacy Policy.

If we update this Policy, the revised version will be posted on this page with an updated effective date.

12. Contact Us

AGNIFOX INDIA PRIVATE LIMITED

📧 Email: info@agnifoxindia.online
📞 Phone: +91 9220232656