Privacy Policy

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Effective Date: 01-01-2026

Privacy Policy

At SHOPEFOX, operated under AGNIFOX INDIA PRIVATE LIMITED, we are committed to protecting your privacy. This Privacy Policy outlines the types of personal information we collect, how we use it, how long we retain it, and the measures we take to safeguard it.

This Policy is prepared in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (India).

1. Information We Collect

We collect personal information when you make a purchase or interact with our website. This may include:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information (processed securely via third-party payment gateways)

We may also collect non-personal information such as:

  • Browsing behavior

  • IP address

  • Device details

  • Cookies and usage analytics

2. How We Use Your Information

We use the collected information for the following purposes:

  • Processing orders and delivering products

  • Improving our website functionality and customer experience

  • Sending promotional emails about new products, services, or special offers (only if you opt-in)

  • Responding to customer service inquiries and support requests

  • Complying with legal and regulatory requirements

3. Legal Compliance – Digital Personal Data Protection Act, 2023

In accordance with the Digital Personal Data Protection Act, 2023 (India):

  • We process personal data only for lawful purposes.

  • Personal data is collected with your consent or for legitimate uses permitted under law.

  • You have the right to access, correct, update, or erase your personal data.

  • You may withdraw consent at any time by contacting us.

  • We implement reasonable security safeguards to protect personal data.

4. Data Retention Policy

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required under applicable laws.

  • Order and transaction data: Retained up to 7 years for tax and accounting compliance.

  • Customer account data: Retained while your account remains active or until deletion is requested.

  • Marketing data: Retained until you unsubscribe or withdraw consent.

  • Technical and analytics data: Retained up to 24 months for performance and security monitoring.

After the retention period expires, personal data is securely deleted, anonymized, or destroyed.

5. Data Protection & Security

We implement appropriate technical and organizational security measures to protect your personal information.

  • SSL (Secure Socket Layer) encryption is used during transmission.

  • Sensitive payment data is processed through secure third-party gateways.

  • Access to personal data is restricted to authorized personnel only.

While we strive to protect your information, no method of transmission over the internet is 100% secure.

6. Third-Party Services

We do not sell, trade, or transfer your personally identifiable information to outside parties.

However, we may share information with trusted third parties who assist in:

  • Operating our website

  • Processing payments

  • Delivering orders

  • Providing customer service

These parties are obligated to maintain confidentiality and protect your data. We may also disclose information when required by law.

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us understand user preferences and improve website functionality.

You may disable cookies through your browser settings; however, some features of the website may not function properly if cookies are disabled.

8. Your Rights

Under applicable laws, you have the right to:

  • Access your personal data

  • Correct or update inaccurate information

  • Request deletion of your data

  • Withdraw consent for marketing communications

  • File a complaint with the Grievance Officer

To exercise these rights, contact us at info@agnifoxindia.online.

9. Grievance Officer

In compliance with the Digital Personal Data Protection Act, 2023, the details of our Grievance Officer are as follows:

Name: Adarsh Gogi
Company: AGNIFOX INDIA PRIVATE LIMITED
Email: grievance@agnifoxindia.online
Phone: +91 9220232656

The Grievance Officer will acknowledge and address complaints within the timeline prescribed under applicable law.

10. Your Consent

By using our website, you consent to this Privacy Policy. If we make changes to this policy, we will post the updated version on this page with a revised effective date.

11. Contact Us

If you have any questions regarding this Privacy Policy or any other aspect of your experience with SHOPEFOX, feel free to contact us at:

AGNIFOX INDIA PRIVATE LIMITED
Email: info@agnifoxindia.online
Phone: +91 9220232656